Javarion Vmw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Millbrook, Ontario

Firebowl piece of junk

Bond Manufacturing - Firebowl piece of junk

Bought the model PGF6001-1 Portable Firebowl.

The injector end and the burner tube which are supposed to connect are different threads and wont go together. After calling the help line found out its now a different company.

(Very convenient).

I have to return it to a store that is too far away to make it worthwhile. So its in the junk pile.

Thanks for nothing!!

View full review

User's recommendation: Run don’t buy.

Dave M Vuo

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I need a missing part

I was told I'm out of luck. You can't provide missing parts and this was a new in the box item. Now i can't assemble use or return the item.

View full review
Loss:
$175

Preferred solution: Full refund

User's recommendation: Don't buy your junk

Anonymous
map-marker Leesburg, Florida

Parts needed

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Failed igniter on my unit. It was replaced free of charge. The customer service representative was polite, well informed, and took action.

View full review

User's recommendation: Issues are resolved

Joey G Xzx

Help with getting replacement parts

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

No replacement glass available, impossible to get ahold of someone and it's also impossible to get the manufacturer

View full review
Pros:
  • I dont know ive never seen the product work

Preferred solution: Deliver product or service ordered

Omar M Myl

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Amman, Amman Governorate

Gaz fire column item#51397 model#HYFP301**-**

Bond Manufacturing - Gaz fire column item#51397 model#HYFP301**-**
Bond Manufacturing - Gaz fire column item#51397 model#HYFP301**-** - Image 2
Bond Manufacturing - Gaz fire column item#51397 model#HYFP301**-** - Image 3
Bond Manufacturing - Gaz fire column item#51397 model#HYFP301**-** - Image 4

Greetings.. I own the aforementioned product.

The upper circular bottle was broken and broke.

According to the catalog, item M and described as glass. Please how can I buy a replacement bottle for it?

View full review
Walter M Wiy

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Boaz, Alabama

Damaged fire pit

Bond Manufacturing - Damaged fire pit
Bond Manufacturing - Damaged fire pit - Image 2
Bond Manufacturing - Damaged fire pit - Image 3
Bond Manufacturing - Damaged fire pit - Image 4

I purchased this fire pit brought it home to start building it as I Opened the box I noticed that it is damaged from 2 sides as it shows in the pictures and video. I was not gonna mind it but the hole for the handle on the cover is way to small and the handle bolt will not go in so there is a lot of problems with this product. Hopefully we can get this fixed or a return thanks.

View full review
Loss:
$100

Preferred solution: Full refund

Ricardo A Sno

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Need replacement

Good afternoon

Ive been trying to reach out to you to quote a glass replacement for my patio heater I just both 6months ago, could please advice the best way of getting it

View full review
Cons:
  • Difficult to find support

Preferred solution: Deliver product or service ordered

Anonymous
map-marker Bayville, New Jersey

Need a part

Customer service was busy for over 40 minutes I need cover for fire pit Item no# 190**** Model HYFP30105-** **h 17w?

View full review
Kathy H Cjl

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Customer complaint

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Bond Manufacturing - Customer complaint
Bond Manufacturing - Customer complaint - Image 2
Updated by user Oct 21, 2022

I contacted the company. They offered me a discounted price on replacement parts.

I told them that that would not be helpful as the entire fireplace disintegrated when I tried to fix it. They have not responded.

Original review Sep 17, 2022
I have owned a table top bond manufacturing fire pit for about three years. As has been experienced with many other customers the entire fiberglass perimeter around the fire disintegrated.

This happened even with appropriate covering for our winter months. It just crumbled right off. There doesnt seem to be an adequate method to fix this. Considering we have only had this about three years is there any compensation or recommendations for a repair kit.

I can send you pictures of what it looks like.

At this point Im not willing to recommend anything manufactured by bond to anyone. Any help you can provide would be appreciated
View full review
Loss:
$100
Pros:
  • Price and convenience

Preferred solution: Full refund

User's recommendation: Do not purchase this product it is not weather resistant.

EMMETT C Ydd

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

No Lid for the Fire pit

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Bond Manufacturing - No Lid for the Fire pit
Bond Manufacturing - No Lid for the Fire pit - Image 2

I gave them all the information and what was to be in the box but they insisted that no lid was showing in their system for the fire pit even though it the box clearly said a lid was part of the fire pit.

View full review

Preferred solution: A lid

User's recommendation: Beware

Mitch N Rmk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Parts for my Fire pit

I would like to convert it to natural gas, how can I get the parts I need to do that?

Model: HYFP500**-**

Serial# 522432****721

View full review

Preferred solution: parts for our fire pit.

Sharon C Rxi

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Birmingham, Alabama

Tripod sprinkler broke #71676

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Bond Manufacturing - Tripod sprinkler broke #71676

the lower rod that comes out of the tripod center support that the hose pipe screws into, the coupling that screws with the hose pipe broke, so you cant get the tripod sprinkler to operate without the hose pipe.. I have been trying for sometime to get this resolved, but nothing has happened and I dont have a sprinkler to use. It was new, only used it a couple of times.

View full review
Loss:
$40
Cons:
  • Poor quality tripod sprinkler

Preferred solution: Full refund

User's recommendation: don’t buy this product, apparently poorly made, will not give you years of service.

Anonymous
map-marker Oliver, British Columbia

Manufacturer number

How am I supposed to find the manufacturer's item number?? Lets get real folks!

Not happy at all! I gave the make and model, one should be able to find the part number of their own product!

View full review

Landscaping and Gardening Expert Talks

Lawn Care During Drought: How to Grow Lawns with Less Water?

Jun 8, 2022

How to care for your lawn in a drought? John Perry, a lawn expert, shares tips on effective lawn care with new water restrictions and explains how to preserve a green yard.

John Perry
John Perry

John Perry is President, CEO, and Founder of Greene County Fertilizer Company, Inc. and the author of the Lawncology educational series.

Resolved
Mike S Leo

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Faulty fire bowl

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Updated by user Sep 24, 2022

Company fixed the issue and I have been provided with full refund.

Original review Sep 24, 2022

Thanks to Pissed consumer I was able to get through the Bond Manufacturing who have evidently changed names.

I was successful in bringing my situation to a close: was able to return the product to Home Depot.

View full review

Preferred solution: Return or refund

Lisa S Kzr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Defect

Bond Manufacturing - Defect
Bond Manufacturing - Defect - Image 2
Bond Manufacturing - Defect - Image 3

The entire fire bowl is cracking/ chipping.

No one answers the phone when I call customer service repeatedly I get hung up on through an automated system.

Spent way too much money on this for this to be happening.

Help!!!

View full review
Loss:
$250

Preferred solution: Replace it. It’s unusable if it all just cracks and crumbles apart

Tom M Via

Need a part

I am not *** at all. I'm a very happy customer.

I would like to inquire about getting another lid for my fire pit. Mine blew off from the back of my truck on vacation recently.

My model number is 67380-D the serial number is 201********. Please send me an email or a link where I may inquire as to purchasing another lid thank you.10 0f 10

View full review

Preferred solution: A lid .

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article